Refund policy

We want you and your pup to love your Max Waggy Tail goodies!

Returns
Unworn, unwashed items in their original packaging with tags attached can be returned within 14 days of delivery. Items must be free of pet hair. You can choose a refund to your original payment method or store credit. Original shipping charges are non-refundable.

Size Exchanges
Wrong size on a collar or harness, or need a different leash length or width? We offer one size exchange per order on unworn items. You pay to send the item back, and we'll ship your new size at no extra cost. If the size you need is out of stock, you can choose a refund or store credit instead. Please check our size guide before ordering. If your pup is between sizes, we recommend sizing up.

Final Sale
The following items are final sale and can't be returned or exchanged:
- Toys
- Bandanas
- Personalized pet ID tags (please double-check spelling and phone numbers before ordering)
- Opened poop bag refills (for hygiene reasons)
- Sale and limited-drop items marked "final sale"

Unused poop bag holders with tags follow our regular return policy.

Return Shipping
Customers pay return shipping unless we sent the wrong item or it arrived damaged.

How to Start a Return
Email hello@maxwaggytail.com with your order number. Please don't mail items back without contacting us first.

Refunds
Refunds are processed within 5 business days after we receive and inspect your return. Your bank may take a few extra days to show the refund.

Damaged or Incorrect Orders
If any item, including a final sale item, arrives damaged or we sent the wrong one, email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund. If we made a mistake on a personalized ID tag, we'll replace it.

We can't refund or replace items that have been chewed, scratched, or otherwise damaged by your dog, or damaged through misuse.

Have another issue? Email hello@maxwaggytail.com and we'll do our best to help.